Shipping Policy
Shipping and Delivery Information
We're delighted to guide you through our shipping and delivery process, ensuring a smooth and enjoyable experience from our store to your doorstep.
Order Processing Time
Each order is unique, and we dedicate ourselves to crafting your selected impressions with care and precision. Please allow approximately 3 days for your order to be prepared and processed. For orders involving layered mixes, this process may take up to 4 days due to the meticulous attention to detail required in crafting these bespoke scents.
Shipping Time
Once your order has been processed, the shipping time will vary depending on your location:
- GCC Shipping: Expect delivery within 1-5 days.
- Rest of the World: Delivery is typically around 10 days.
Confirmation and Tracking
Upon the dispatch of your order, you will receive a confirmation email, which will include your shipping tracking information. This allows you to monitor your package's journey to your doorstep closely.
Shipping Fees
Please note that shipping fees are non-refundable. It is the customer's responsibility to ensure that the shipping address provided is accurate and complete.
Wrong Address Disclaimer
If a package is returned to us due to an incorrect or incomplete address provided by the customer, the customer will be responsible for the return shipping cost as well as the redelivery cost. Oil Craft is not responsible for packages delivered to an incorrect address provided by the customer.
Receiving Your Order
To avoid any inconvenience, please ensure that there will be someone available at the address to receive your order. By placing an order with Oil Craft, you agree to be responsible for the cost of return shipping back to us in the event of a return. For details on returns, please refer to our returns policy.
Stolen or Missing Products
Oil Craft cannot be held responsible for stolen or missing products where the tracking information states that the package has been delivered. We encourage customers to provide a secure delivery location to prevent any loss.
International Taxes and Duties
For international customers, please note that we ship packages DDU (duties and taxes unpaid). This means that any taxes and duties incurred upon the package's arrival in the destination country are not covered in the price of the goods purchased from our website. All applicable fees must be paid by the recipient to receive the parcel. Since these charges can vary by country, we recommend contacting your local customs office or tax agent for specific charges and rates on a package coming from outside of your country.
Thank you for choosing Oil Craft. We're committed to providing you with exquisite scents and a seamless shopping experience. If you have any further questions or concerns regarding shipping and delivery, please do not hesitate to contact us.